Under the overall direction of the Priest Administrator, the Shrine staff cover all aspects of the complex operation needed to welcome pilgrims throughout the year. During the two months – December and January – when the accommodation is closed, there is also much to be done cleaning and refurbishing in readiness for a new pilgrimage season.
The Priest Administrator works closely with the Directors of Finance, Operations, Communications & Facilities to achieve the smooth running of the Shrine.
The Shrine Office – is where all major financial, legal and administrative work for the Shrine is performed. Housed in offices above the Shrine Shop the staff include the Director of Finance (Sarah Carter), the Shrine Office Manager (Marisa Kontochristos) and the Finance Officer (Chloe Fisher).
The Director of Facilities is also based in the Shrine Office. Karl Jackson is our fully qualified Health and Safety Officer who heads a team covering maintenance (Peter Jackson and Paul Duncan), a Shrine gardener (Matthew Vaughan) and night porters (Jonathan Bardwell, Marc Thurlow and Andrew Ward).
The Director of Operations is Christopher Hamilton-Emery who in addition to staff recruitment and aspects of HR, has oversight over the Hospitality Department, Refectory and Shrine Shop.
The Hospitality Department (Reception and Housekeeping) is headed by Keith Tuck (Hospitality Manager). The team includes reception staff (Lisa Sayce and Lesley Hughes). Lisa Sayce is also Head of Housekeeping and in charge of the hugely important body of housekeepers.
The Refectory and Norton’s Café-Bar – Pat Marshall is the Catering Manager working with Adam Jarvis (Head Chef) and a team of chefs and kitchen porters. Carol Wake is the dining room supervisor with a strong group of assistants who work to keep the refectory looking clean and tidy.
The Shrine Shop – is managed by Robert Graham with the help of Nicky Platten, Sue Kimbley, Isla Clarke and Sue Hart.
The Membership Department is ran by Nigel Maggs-Oosterhagen (Membership Officer) and Stuart Grout (Membership Assistant).
The College/Shrine Church – Fr Kevin Smith’s (Priest Administrator) department, with his PA (Venetia Davies), Shrine Priest (Fr Ben Bradshaw), the Director of Music (Nick Kerrison) and the sacristans (Marc Thurlow and Stuart Grout).
The Schools Department – is led by Caroline Ward (Schools and Young Pilgrims Officer). She is assisted during school visits to the Shrine by Pauline Lovelock, Alan Heath and Geoff Arden - who are all former teachers.